Refund and Cancellation Policy

Services

Appointment Cancellation Policy

We understand that unplanned issues can come up and you may need to cancel an appointment. Should that happen, we respectfully ask for scheduled appointments to be cancelled at least 24 hours in advance. Our staff want to be available for your needs and the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen. In courtesy of your therapist and fellow patients, we are amending our cancellation policy. Although we have always had a cancellation policy, circumstances have caused us to enforce a policy of charging the FULL cost of the appointment for missed appointments and those appointments not cancelled within 24 hours as of January 1, 2015. Thank you for being a valued patient and for your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all patients.

** Insurance receipts will not be provided for missed appointment charges. **

Consulting

  • No refunds are available for completed consulting services.
  • Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and the ellephysio subsidiary. Standard notice for cessation of services is one calendar month, but this may vary between contracts. Be sure to check your agreement for details.

Products

Fitness Equipment and Accessories

  • May be returned within 14 days for exchange or account credit only. Returns are valid only for products that have not been opened, used or damaged.
  • Products which are defective or damaged upon arrival may be returned immediately for exchange.
  • Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us
  • Customers are responsible for all shipping charges on exchanges or refunds.
  • Refunds are only available when an equivalent replacement is unavailable and customer does not wish to exchange for another product.

Policies